Return & Refund Policy

At Batta’s, customer satisfaction is important to us. We strive to deliver high-quality products and services. Please read our Return & Refund Policy carefully before making a purchase.

1. Returns

• Customized or made-to-order products (including interiors, kitchens, wardrobes, and custom furniture) are non-returnable and non-refundable.

• Standard products such as mattresses or sofas may be eligible for return only in case of manufacturing defects, subject to inspection by our team.

• Any damage, defect, or mismatch must be reported at the time of delivery or within 24 hours of receiving the product.

• Products must be unused, in original condition, and with original packaging to qualify for return consideration.

2. Refunds

• Refunds are processed only after inspection and approval by Batta’s.

• Approved refunds will be issued using the original payment method or via bank transfer.

• Processing time for refunds may take 7–10 business days, depending on banking procedures.

• Advance payments for customized orders are non-refundable once production has started.

3. Cancellations

• Order cancellations are accepted only before production or dispatch begins.

• Once an order is confirmed or customization has started, cancellations may not be possible.

• Any applicable cancellation charges will be deducted from the refund amount.

4. Exchanges

• Exchanges may be considered for standard products in case of manufacturing defects, subject to availability.

• Customized products are not eligible for exchange.

5. Delivery Issues

• Batta’s is not responsible for delays caused by unforeseen circumstances, logistics issues, or customer unavailability.

• Refusal to accept delivery without valid reason may not qualify for refund.

6. Contact Us

For any return, refund, or cancellation requests, please contact us through our official phone numbers or visit any of our branches with your purchase details.